Privacy Policy

Last updated: February 2026

1. Introduction

Welcome to Guestcliq. This Privacy Policy applies to Guestcliq, Guestcliq, and any other products we offer. We value your privacy and are committed to protecting your personal data.

2. Information We Collect

We collect information to provide and improve our services. This includes:

  • Guest Data: WhatsApp messages, room numbers, and guest complaints securely logged via our hub.
  • Hotel Operational Data: Staff IDs, maintenance logs, and resolution tracking metrics.
  • System Data: PBX logs (if enabled), usage analytics, and benchmarking performance.
  • Account Information: Names, email addresses, and billing details provided by hotel administrators.

3. How We Share Your Data

We do not sell your personal data. We only share information with trusted third parties necessary for providing our services:

  • Meta/WhatsApp: To facilitate guest communication via the WhatsApp Business API.
  • Hosting Providers: Secure cloud infrastructure for storing dashboard data.
  • Analytics Partners: To understand system usage and improve our features.
  • Support Tools: For managing customer inquiries and technical support.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Operational logs are securely deleted or anonymized upon request or subscription termination.

5. Data Security

We implement industry-standard security measures, including encryption and strict access controls, to protect your data from unauthorized access, alteration, disclosure, or destruction. We regularly review our security practices.

6. Your Rights

Depending on your jurisdiction (including the EU/UK), you have the right to:

  • Access and receive a copy of your personal data.
  • Request correction of inaccurate or incomplete data.
  • Request deletion or erasure of your data.
  • Object to or restrict the processing of your data.
  • Lodge a complaint with a supervisory data protection authority.

7. Jurisdiction and International Transfers

Guestcliq operates primarily in Nigeria. By using our services, you consent to the processing and transfer of your data to our servers located in secure global data centers. We comply with applicable international data protection standards.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: guestcliq@gmail.com
  • Phone: +234 703 985 6467
  • Address: Osun, Nigeria